Terms and conditions
Pool Access
Home owners are responsible for access to the backyard. You must provide us with a key or combination for any lock on the gate. If we cannot gain access to your backyard that service week will be skipped without credit for that week of service.
Dogs
If a dangerous dog is present in the backyard at time of service, the homeowner is required to put dog in safe place until service is completed. If a dangerous dog cannot be restrained at time of service, that service week will be skipped without any credit for week skipped.
Holidays
For holidays that fall on a week day, such as Memorial Day, July 4th, Labor Day, or Thanksgiving, your service day may not be your normal day but your pool will be serviced that week.
Every reasonable effort will be made to maintain your pool on a certain day of the week, every week.
But sometimes the threat of severe weather conditions; such as freezing rain, thunder and lightning, etc. may not allow us to provide the same level of service or any service at all.
For example: No service will be done on days if freezing rain, icy roads or snowy conditions exist.
There will not be any kind of compensation or refund or rescheduling of service due to any act of
nature which prevents us from servicing your pool on your regularly scheduled day.
